SUPPORT / FAQ

Support
t:: +1.888.601.HOST (4678) ext. 2
e:: support@boxfabric.com

Why Outsource your Hosting Infrastructure?

options to colocate or rent dedicated service equipment in top tier facilities, where infrastructure management is provided as a monthly service separating your responsibilities of your IS/IT staff
consolidate your current colocation environment with higher levels of shared service and management, while improving application redundancy
operate a shared web hosting services product line, capturing revenues transparently as part of your company, rather than giving service revenues and customer contact away
grow your revenues as your client grows their account requirements, while focusing on your core services (and we focus on the core hosting requirements)

Why did we choose our Datacentres as our partners?

instead of investing heavily in building our own infrastructure, we recognize our skillset involves partnering to deliver services within another persons site. This way we are able to influence the requirements based on our needs (which are YOUR needs), while offering a gentle reminder to everyone that the most important part of the equation is the customer
our partner datacentres are not Tier4 (as defined by UptimeInstitute.org) but instead qualify as up to Tier3, supporting N+1 redundancy on power and cooling with even higher levels of redundancy on network with specific focus on multi-homed backbones to ensure global performance is front and center. our multi-site footprint enables an unparalleled redundancy topography without the heavy cost
we offer very high Service Level Agreements (SLAs) that focus on customized hosting infrastructure services you need, where costs are not pre-loaded and passed through to you, and where an evolutionary roadmap reflects your redundancy requirements as you grow
we remain more nimble than our competitors, offering only the best equipment, as well as enhanced managed services that can be added to any environment offering a compelling value proposition you can pass through to your clients. Doesn’t this sound like the way everyone should operate?

What are the top value points/benefits of our service package?